Terms and Policies
Maylan Food Delivery Services
Last updated: September 1, 2025
1. Acceptance of Terms
By accessing and using the website and services of Maylan Food Delivery Services (“we,” “our,” “us”), you agree to be bound by these Terms and Policies. If you do not agree, please discontinue use of our services.
2. Services Provided
We provide an online platform that allows customers to order food and beverages from partnered restaurants, cafés, milk tea shops, and pharmacies within our service area. Delivery is fulfilled by our riders or partner couriers.
3. Ordering and Payments
Orders are confirmed only after successful payment or cash-on-delivery acceptance.
Prices shown on our website/app include applicable charges, but may exclude delivery fees, which are calculated at checkout.
We accept multiple payment options: cash on delivery, GCash, and other methods we may add in the future.
4. Delivery Policy
Delivery times vary depending on restaurant preparation and rider availability.
We will exert reasonable effort to deliver orders within the estimated timeframe, but we do not guarantee exact delivery times.
Customers must provide accurate delivery information. Incorrect addresses may result in delayed or canceled orders.
5. Cancellation and Refunds
Once confirmed, orders may not be canceled except in cases where the restaurant or delivery service cannot fulfill the order.
Refunds, if applicable, will be processed back to the original payment method or issued as store credit.
Any disputes regarding quality of food must be raised directly with the restaurant partner.
6. Customer Responsibilities
Customers must ensure they are available to receive the order upon delivery.
Customers agree not to misuse the website, app, or delivery services (e.g., fraudulent orders, abusive behavior).
7. Partner Merchants
Restaurants and merchants are responsible for food preparation, quality, and packaging.
Maylan Food Delivery Services acts only as an intermediary between the customer and the merchant.
8. Liability Disclaimer
We are not liable for delays caused by force major events (e.g., bad weather, traffic, natural disasters).
We are not responsible for food quality, safety, or allergen information. Customers are advised to check directly with restaurants for specific dietary concerns.
9. Privacy Policy
We collect customer data (name, contact information, delivery address, and order details) for the purpose of processing and delivering orders.
We do not sell or share personal information with third parties, except with partner restaurants, couriers, and payment providers as necessary to complete the service.
By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.
10. Changes to Terms
We reserve the right to modify these Terms and Policies at any time. Updates will be posted on this page, and continued use of our services will constitute acceptance of the revised terms.
11. Contact Us
For questions, concerns, or feedback, you may reach us at:
Email: info@maylandelivery.com
Phone: +6309165693252
Address: Railroad Street, Vasquez Ext., Brgy. 3, Himamaylan City, Negros Occidental
